Refund policy

30-Day Guarantee

Every piece is made just for you, and we stand behind it. If something isn't right, reach out within 30 days of your original purchase date. We can't offer refunds or replacements after that window, and a replacement doesn't restart or extend it.

Don't love it? We'll refund you.

If it's not quite right, we'll refund you — no return needed. Keep it, gift it, or let it find its way to someone else.

Wrong size? We'll send a new one.

Tell us the size you need, and we'll send a replacement — no need to send the original back.

How to get help

Email support@thefamiliarsociety.com within your 30-day window. Include your order number and let us know if you'd like a refund or a replacement size.